Welcome to the Collector Station FAQ! Below you’ll find answers to some of the most common questions we receive from our customers. If you have a question that isn’t covered here, feel free to contact us.
Are all your products authentic?
Yes, at Collector Station, we only sell 100% authentic and officially licensed products. We guarantee the authenticity of every item listed in our store.
How much is shipping?
Shipping costs are calculated based on the weight of the items in your cart. We use a weight-based shipping system to ensure that you only pay for the actual shipping cost. The exact shipping cost will be displayed at checkout before completing your order.
Do you ship internationally?
Yes, we offer international shipping, but not worldwide. We ship primarily within the EU and to several countries outside the EU. Please note that international shipping times and costs vary depending on the destination country. Customs fees and import taxes (if applicable) are the responsibility of the buyer.
How long does it take to receive my order?
Orders typically arrive within 5-12 business days.
Please allow extra time during peak seasons or in case of unexpected shipping delays.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package through the shipping provider’s website.
What is your return policy?
We offer a no-questions-asked return policy. You can return any item within 14 days of receiving your order, as long as it is in its original condition and packaging. Please note that shipping costs are non-refundable. For more details, visit our Refund and Returns Policy page.
What if my product arrives damaged or defective?
If your package arrives damaged, we recommend refusing delivery and asking the carrier to return it to us. If you have already accepted the package and discover damage or defects, please ship the item back to us. We will process your return or replacement within 5 days of receiving the package.
I placed an order but my address is wrong. What should I do?
If you’ve entered the wrong address, please contact us immediately at contact@collectorstation.com or through our Support page. If your order has not yet been processed or shipped, we can update the address for you. Unfortunately, if the order has already been shipped, we cannot make any changes, and you may need to contact the carrier to resolve the issue.
Can I cancel or change my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we will do our best to accommodate your request. Unfortunately, once an order is shipped, it cannot be changed or canceled.
Do you offer discounts or promotions?
Yes, we occasionally run special promotions, discounts, and exclusive offers for our customers. To stay updated, subscribe to our newsletter or follow us on social media.
How can I contact you if I have more questions?
You can reach us through our Support page, by email at contact@collectorstation.com, or via our social media channels. We’re always happy to help!